Terms and Conditions
Rules, Regulations, & Other Terms
Reservations
All reservations are subject to Management and property owner ("Owner") approval. Online rates are subject to change without notice. Should there be any issues with the reservation, Guest will be contacted within 48 hours.
Unavailability
If for any reason beyond the control of Management the reserved rental unit becomes unavailable, including without limitation due to failure of the property basic structure that may compromise the safe inhabitability of the property, Management may substitute a comparable rental unit with Guest’s approval. If Management does not offer a comparable rental unit or Guest does not approve, this Agreement shall be void and Management shall refund in full all payments made by Guest. In electing to void this Agreement, Guest waives any and all claims arising out of this Agreement, including, without limitation, any failures by Management to perform under this Agreement.
Unforeseen Occurrences
Guest assumes all risks arising out of unforeseen occurrences not under the control of Management. Management will not be liable for any loss, damage, or inconvenience caused by any unforeseen occurrences, including, without limitation, weather conditions, natural disasters, pandemics, pests, construction, public/private events, acts of God, wildfire/smoke, road closures, interruption of services and utilities, or other reasons beyond its control. Guest acknowledges and agrees that in no event shall Management be responsible for travel restrictions, restaurant closures, recreational facility closures, and restrictions issued by any public authority.
Strict Noise Ordinance
Austin City and/or some HOAs have strict noise ordinances that must be followed. Loud noises, music, and/or loud vehicle noises are not permitted between 10:00 pm and 7:00 am. If Guest violates this provision of Austin City’s and/or HOA ordinances, Guest may be fined by Austin City and/or the HOA. Management may evict Guest, Guest’s visitors, and licensees from the residential rental unit, and Guest will forfeit the entire rental amount and security deposit.
Security Deposit / Damage Waiver
A valid credit card shall be kept on file prior to, during, and continuing after the conclusion of the Guest’s reservation. Any deposit is provided in the itemized list herein. Guest has the option of paying for a damage waiver ("Damage Waiver") to cover accidental damages or a deposit, provided that the manager is informed by the tenant of such damages before or at check-out. Any damage costs above the coverage of the Damage Waiver or deposit as provided in the itemized list herein, or not informed to the manager before or at check-out, will be charged to the credit card on file. The Damage Waiver cost and coverage limit will be on the reservation breakdown. Guest consents for Management to charge the credit card on file for any damages, missing items, excessive cleaning, fines, and, if necessary, costs incurred to remove Guest from the property. The Damage Waiver solely covers accidental damages that are reported during the stay.
Cleaning
Premises will be delivered to Guest in a professionally cleaned condition. Upon termination of occupancy, Management will arrange for a professional cleaning service to clean the premises. Guest is responsible for the cost of this cleaning, which is included in the Cleaning Fee charged at the time the reservation is booked. The Cleaning Fee is mandatory, nonnegotiable, and nonrefundable. Should Guest’s use and activity of the property necessitate services beyond Management’s regular cleaning, Guest will be charged the associated excess costs.
Amenities
Austin Vacation Rentals provides a complimentary starter pack of amenities including rolls of paper towels, dishwasher tablets, trash bags, dishwashing liquid, hand soap, shampoo, conditioner, body lotion, toilet paper, detergent, and basic condiments. Guests are responsible for the purchase of any additional items required during their stay.
Pets
Pets are NOT allowed. In limited circumstances, Owner and Management may pre-authorize the presence of pet(s). Valid pre-authorization requires a pet addendum signed by Management. Guests who violate this policy by bringing a pet to a non-pet friendly property will be charged an additional $2,000.00 plus the expense of any cleaning deemed necessary by Austin Vacation Rentals in its sole discretion. Violations will also result in immediate eviction and forfeiture of rent. Notwithstanding this provision, Manager will provide reasonable accommodation for service animals as defined by applicable law. Guests requesting a service animal accommodation should do so in writing at the time of booking and state the specific work or task the service animal has been trained to perform. Guests are responsible for any damages caused by a service animal, including additional cleaning fees at the end of the stay. Emotional support animals are only permitted in properties that permit pets.
No Smoking
No smoking is allowed on the premises. If smoking occurs, Guest is responsible for any and all damage caused by smoking including, but not limited to, stains, burns, odors, and debris removal. Guest consents to charges to the credit card on file for any amounts required to remedy damages resulting from smoking that exceed the Damage Waiver or deposit and for any future cancellations due to smoke complaints or restoration. Discovery of smoking during the reservation will result in eviction of Guest, Guest’s visitors, and licensees, and forfeiture of the entire rental amount and security deposit. Guest agrees to defend and indemnify Management from any claims relating to this provision.
Condition of Premises
Guest shall, on arrival, examine the premises, including all furniture, furnishings, appliances, fixtures, and landscaping, and immediately report in writing to Management anything not in operating condition or in disrepair. The presence or reporting of non-operating conditions or disrepair does not give Guest the right to cancel or receive a refund.
Nearby Construction
There may be construction ongoing at properties adjacent to or near the property. Rules regarding acceptable noise levels, start and finish times, and other restrictions are governed by local ordinances and/or community rules beyond the Manager’s control. The Manager will use best efforts to ensure appropriate parties are notified and remedial action taken if it receives notice of violations.
Lost or Left Items
Guest is solely responsible for any lost, stolen, or abandoned items. Management assumes no responsibility for such items. Upon discovery of items not originally in the rental unit, Management will make a reasonable effort to contact the Guest for return. Guest is responsible for shipping costs plus a $25.00 handling fee. Items not claimed for 30 days may be donated or sold. If any firearms or illegal substances are found upon departure, local authorities will be notified.
Shipping
Guests may ship items to Management’s secure facility prior to their reservation at a cost of $10.00 per package, charged to the credit card on file. Management assumes no liability for shipped items. Delivery to the property may take up to 24 hours once received by Management. Shipping of perishable or time-sensitive materials is not recommended. Management’s approved shipping label format must be used for all Guest packages. Please contact Management for the approved label format and address details. Management shall not be responsible for any lost, damaged, or delayed deliveries. If packages are received after departure, Guest will incur return-shipping charges plus a $25.00 handling fee.
Maximum Occupancy
The rental unit is for the sole use as a personal vacation residence for only approved guests. Guest is responsible for any visitors that use the property during the term of this Agreement. No guests in excess of the maximum occupancy specified in the Rental Agreement shall occupy the property. A charge of $250.00 per person per night will be assessed for each unapproved guest, and Guest may be charged without notice for undisclosed additional persons. Breach of this provision will result in immediate termination, eviction, forfeiture of the entire rental amount and security deposit, and may incur additional charges.
No Parties
All rental units are in residential areas and may NOT be used for weddings, receptions, parties, or other large gatherings. Any disruptive event may result in immediate termination, eviction, and forfeiture of the entire rental amount and security deposit.
Fireworks
Fireworks are prohibited on the premises. Guest will be held liable for any and all damages that occur to the property and/or surrounding areas resulting from fireworks.
Illegal Substances
No illegal substances are allowed on the premises, including, without limitation, minors possessing alcoholic beverages. Violations will result in eviction and forfeiture of the entire rental amount and security deposit.
TV/Cable/Internet/Satellite
Any internet, TV, cable, or satellite services are provided as a convenience only and are not integral to this Agreement. Management will not be in breach for any service disruption and Guest will not receive a refund for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences.
Air Conditioning/Heating
Most residential rental units are not equipped with air conditioning, but if so equipped, Guest agrees A/C shall not be set below 72°F. Heat shall not be set above 78°F. All fan settings shall be set to "Auto." Doors and windows shall be closed when heat or A/C is in operation. There are no refunds for lack of or malfunctioning HVAC units.
Pool and Spa
Not all units have pool(s)/spa(s). Guest acknowledges areas surrounding pools/spas may not be fenced or secure. Guest agrees to be responsible and liable for any damages to the pool(s), spa(s), and support equipment through misuse or negligence. Use of pool(s) and spa(s) is at Guest’s own risk.
System(s) Failures
In the event the unit sustains a failure of a system (including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub, or structural systems), neither the Owner nor Management shall be liable to Guest for damages associated with such failures. Management will make an effort to promptly repair or replace the failed system or equipment, and Guest agrees to permit reasonable access for inspection and repair. Any failure does not terminate this Agreement and no refunds will be given.
Rules, Regulations, No Commercial Use
Guest agrees to comply with all rules and regulations posted on the premises or delivered to Guest. Guest shall not, and shall ensure that Guest’s visitors and licensees shall not: (i) disturb, annoy, endanger, or interfere with other guests or neighbors; (ii) use the premises for any commercial or unlawful purpose; (iii) violate any law or ordinance; (iv) commit waste or nuisance; or (v) violate any homeowner’s association rules or similar terms. Any HOA rules are provided in the pre-check-in email. Violation may result in eviction and forfeiture of the entire rental amount and security deposit.
Maintenance & Reporting
Guest shall properly use, operate, and safeguard the unit including landscaping, furniture, furnishings, appliances, and all mechanical, electrical, gas, and plumbing fixtures, and keep the unit clean and sanitary. Guest shall immediately notify Management of any problem, malfunction, or damage and will be liable for all repairs or replacements caused by Guest (excluding ordinary wear and tear) and for damage resulting from failure to report in a timely manner.
Entry
Management and its representatives/agents have the right to enter the premises at any time: (i) for necessary or agreed repairs, decorations, alterations, improvements, maintenance, or to supply necessary or agreed services; (ii) to verify that Guest has complied with this Agreement; or (iii) in case of emergency. With reasonable notice of at least 24 hours, Management may enter to show the premises to prospective or actual purchasers, tenants, mortgagees, lenders, appraisers, or contractors.
Parking
Austin City and/or HOAs have strict parking rules. No parking is allowed on the street year-round. Vehicles may be ticketed and/or towed for violations. Any costs or damages resulting from such parking violations are Guest’s sole responsibility. Management shall not be liable for any costs or damages resulting from parking violations by Guest, Guest’s visitors, or licensees.
Termination of Occupancy
Upon termination of occupancy, Guest shall: (i) return all keys or opening devices (including garage and common areas); (ii) vacate the premises and surrender it empty of all possessions and persons at the agreed time; (iii) vacate any parking and/or storage space; and (iv) deliver the premises in the same condition, less ordinary wear and tear, as received upon arrival.
Mediation
Guest agrees to mediate any dispute or claim arising out of this Agreement or any resulting transaction before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties.
Venue and Choice of Law
This Agreement shall be governed and construed in accordance with the laws of the State of Texas and Travis County. Travis County shall have personal jurisdiction over the parties and the county in which the premises are located shall be the forum for any legal action related to this Agreement.
Entire Contract
Time is of the essence. All prior agreements between Owner and Guest are incorporated herein, which constitutes the entire contract. This Agreement is a final expression of the parties’ agreement and may not be contradicted by evidence of any prior or contemporaneous oral agreement. Any provision held invalid shall not affect the validity or enforceability of any other provision. Any waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach.
Insurance and Indemnification
(i) Owner Insurance: Guest’s personal property, including vehicles, is not insured by Management, Owner, or (if applicable) any homeowner’s association against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Owner and Management do not insure against personal injury to Guest, Guest’s visitors or licensees, except as may relate to the condition of the premises. (ii) Renter Insurance: Management recommends that Guest obtain insurance to protect Guest, Guest’s visitors and licensees, and their personal property from any loss or damage. (iii) Indemnity and Hold Harmless: Guest agrees to indemnify, defend, and hold harmless Owner and Management from any and all claims, disputes, litigation, judgments, costs, and attorney fees resulting from or associated with any loss, damage, or injury to Guest, Guest’s visitors and licensees, and/or their personal property. Guest releases, to the fullest extent allowed by law, Owner, Management, and their affiliates from all liability for any personal injury, death, property damage, or other loss sustained by Guest or any person allowed onto the property during Guest’s rental dates, due to any cause whatsoever, including without limitation negligence on the part of Owner or Management. This release binds all heirs, administrators, executors, assigns, and any other person or entity seeking to claim under or through Guest.
Joint and Individual Obligations
If there is more than one Guest, each person is individually and completely responsible for the performance of all obligations under this Agreement, jointly and individually.
Contact Information
Austin Vacation Rentals, LLC.
14101 Hwy 290 West
Austin, TX 78734
Phone: 512-501-3695